What is your refund policy?
Care has been taken to represent each item as accurately as possible, however we realise that a customer may purchase an item that is not the right size or colour. If that is the case we encourage you to contact us via email or phone to arrange an exchange. Your satisfaction is very important to us.
Contact must be made within 7 days of receipt of your order. Exchanges will happily be given if the item is in original condition, ie. unworn, unwashed and with swing labels/packaging intact. As soon as the unwanted item/s has been returned to Guerrilla Theatre Brand, we will dispatch the new items/s to the customer. Guerrilla Theatre Brand will not charge postage to send new item/s to the customer however all costs such as packaging and postage for returning unwanted item/s to us will be paid by the customer.
Please refer to size charts for accurate sizing.
Please note: Sale items are not exchangeable, and all sales are final.
At Guerrilla Theatre Brand, every dispatched item is checked and packaged with the utmost care. However we are unable to take responsibility for loss or damage of goods in transit. Should an item be faulty, we urge the purchaser to contact us promptly via phone or email to discuss. Faulty items must be returned within 7 days of receipt. Guerrilla Theatre Brand will give a store credit or full refund for faulty items, on approval of fault. Guerrilla Theatre Brand will not charge postage to send new item/s to the customer and the postage for returning the faulty item/s to us will be reimbursed to the customer.
We are unable to replace or refund items damaged through improper laundering, so please follow the washing instructions carefully