Postage and Delivery
We will try our best to send your parcel within 24 hours of an order being placed, however we are unable to take responsibility for any glitches with Australia Post. There are a few options to choose from when placing your order:
Free Shipping in Australia
Guerrilla Theatre Brand offers free standard shipping on any Australian order, Hurrah, your order is shipped FREE! Delivery between 3 - 10 business days.
Express Shipping Australia
Guerrilla Theatre Brand offers a paid express shipping option within Australia for those that would like it quicker than the standard post delivery timeframes! This option includes tracking and will be delivered in 2 business days.
Guerrilla Theatre Brand uses Australia Post Air Mail, this takes about 10-12 days to reach you depending on your location. We offer free shipping to international locations for any orders above $250 AUD. Please note all customs charges (outside Australia) are the responsibility of the order recipient. Please contact your local customs office for more information about import duty charges.
Shipping Terms & Conditions
As delivery is provided by a third party (Australia Post), Guerrilla Theatre Brand won't be held accountable for late deliveries or loss or damage relating to deliveries. Please ensure that you enter the correct shipping address as we won't be responsible for undelivered items and will need to charge postage to resend to an alternative/corrected address. Free shipping only applies Australia wide. Prices are subject to change by Australia Post.
Refunds and Exchanges
Care has been taken to represent each item as accurately as possible, however we realise that a customer may purchase an item that is not the right size or colour. If that is the case we encourage you to contact us via email or phone to arrange an exchange. Your satisfaction is very important to us.
Contact must be made within 7 days of receipt of your order. Exchanges will happily be given if the item is in original condition, ie. unworn, unwashed and with swing labels intact. As soon as the unwanted item/s has been returned to Guerrilla Theatre Brand, we will dispatch the new items/s to the customer. Guerrilla Theatre Brand will not charge postage to send new item/s to the customer however all costs such as packaging and postage for returning unwanted item/s to us will be paid by the customer.
Please note: Sale items are not exchangeable, and all sales are final.
At Guerrilla Theatre Brand, every dispatched item is checked and packaged with the utmost care. However we are unable to take responsibility for loss or damage of goods in transit. Should an item be faulty, we urge the purchaser to contact us promptly via phone or email to discuss. Faulty items must be returned within 7 days of receipt. Guerrilla Theatre Brand will give a store credit or full refund for faulty items, on approval of fault. Guerrilla Theatre Brand will not charge postage to send new item/s to the customer and the postage for returning the faulty item/s to us will be reimbursed to the customer.
We are unable to replace or refund items damaged through improper laundering, so please follow the washing instructions carefully.